Contact Us

Best Social Casinos covers new sweepstakes casinos, welcome offers and how the sweeps coin model works across the US market. If something on the site doesn't match what you've seen on an operator's own terms page, or you simply want to ask a question before you sign up anywhere, this is the place to reach us.

How to reach the team

The quickest way to contact us is by email at [email protected]. We read every message and aim to reply within a couple of business days, though busier periods (new operator launches, seasonal promotions and so on) can occasionally push that out a little.

When you write in, it helps if you tell us:

• Which page or operator your message relates to, if applicable
• Whether you're flagging an error, asking a question, or sharing feedback
• Your state, if the question is about eligibility — availability for sweepstakes casinos varies from state to state, and it helps us point you in the right direction

What we can help with

We can answer general questions about how sweepstakes casinos work, how Gold Coins and Sweepstakes Coins differ, what a welcome offer like 100 Million Gold Coins with the BLITZ JACKPOT from Spinblitz or 200% Welcome Offer from SplashCoins typically involves, and how our rankings on this site are put together. We're also glad to hear from readers who spot outdated information, such as a state restriction that's changed or a bonus that no operator no longer runs.

We are not able to process redemptions, verify your identity, resolve account issues, or answer questions specific to your account balance — those requests need to go directly to the operator in question, since only they hold your account details and can act on them.

What we can't do

We're an independent comparison site, not a casino operator, payment processor or legal adviser. That means a few things are outside what we can help with:

• Account and payment issues — deposits, redemptions, verification delays or locked accounts need to be raised with the operator directly through their own support channels
• Legal advice — we can explain how the sweepstakes model generally works and where availability is commonly restricted, but we can't tell you whether a specific site is permitted to operate in your state; check the operator's own terms and, if in doubt, your state's current guidance
• Guarantees about outcomes — casino-style games involve chance, and no message from us can promise a result, a redemption time or a prize

A note on how we're funded

Some of the operators featured on Best Social Casinos pay us a fee if a reader signs up through a link on this site. This has no bearing on how we rank or describe any operator, and it costs readers nothing extra. If you'd like more detail on how we assess sweepstakes casinos, that's covered on our About Us page.

Play within your limits

If you or someone you know is finding it hard to keep gaming — social or sweepstakes-based — in proportion, our Responsible Gambling page lists resources and practical steps that can help, regardless of which platform is being used.

Site policies

For details on how this site operates, including the rules that govern use of our content and links, see our Terms and Conditions. If your question is really about a specific operator's rules rather than ours, remember that each sweepstakes casino sets its own eligibility, redemption thresholds and identity verification requirements, and those are set out in that operator's own terms, not ours.

Before you write in

A few things are worth checking first, since they cover the most common questions we receive:

1. Eligibility and age requirements differ by operator and by state — most require players to be at least 18, though some set the minimum at 21, so check the specific operator's terms rather than assuming one rule applies everywhere
2. Participation is generally free — legitimate sweepstakes casinos offer a no-purchase method of entry, so you are not required to buy Gold Coins to take part or to be eligible for Sweepstakes Coins
3. Redemption usually requires identity verification, a minimum coin threshold, and time to process — these details sit in each operator's own terms and can change, so it's worth checking directly with them if you have questions about a specific redemption

If your question still isn't covered after checking those points, send it our way and we'll do our best to point you toward an accurate answer or the right place to find one.